Privacy Policy

1. Information We Collect

We collect information necessary to provide, secure, maintain, and improve the Platform. The information we collect may include the following categories.

1.1 Account Information

When you create an account, we may collect:

• Name
• Email address
• Account credentials
• Authentication information
• Multi-factor authentication information
• Company or business name
• Account and user permissions
• Subscription information

1.2 Business and E-Commerce Information

Depending on the features you use and the integrations you authorize, the Platform may process business information including:

• Product information
• SKU and ASIN information
• Inventory information
• Sales information
• Order information
• Advertising information
• Campaign information
• Search-term information
• Keyword information
• Placement information
• Financial information
• Fees and expenses
• Supplier information
• Purchase order information
• Forecasts and simulations
• Product costs
• Pricing information
• Profitability information
• Business performance metrics

The exact information collected depends on the integrations and features used by each Customer.

1.3 Information Obtained From Amazon

If you connect an Amazon account to the Platform, we may receive information from Amazon through authorized Amazon APIs and other authorized mechanisms. This may include information relating to:

• Seller accounts
• Products
• Orders
• Inventory
• Sales
• Advertising
• Campaigns
• Search terms
• Keywords
• Placements
• Fees
• Financial information
• Reports
• Other information made available through the permissions authorized by the Customer

AmazeBase accesses Amazon information only after the Customer has authorized the applicable connection and permissions. The availability and scope of Amazon information are controlled by Amazon and may change as Amazon changes its APIs, permissions, policies, or services. Customers remain responsible for maintaining appropriate authorization for their connected Amazon accounts.

1.4 Information Uploaded by Customers

Customers may voluntarily upload information to the Platform, including:

• Spreadsheets
• Reports
• Business records
• Product information
• Financial information
• Supplier information
• Notes
• Other supported files

Customers are responsible for ensuring that they have the legal right to provide such information to the Platform.

1.5 Information Created Within the Platform

The Platform may generate or store information created by Customers, including:

• Forecasts
• Simulations
• Planning scenarios
• Notes
• Product groupings
• Product aliases
• Purchase orders
• Analytical configurations
• Business assumptions
• Recommendations
• Other user-generated content

1.6 Payment Information

When you purchase a subscription, payment information may be processed by third-party payment processors. We may receive information such as:

• Payment status
• Subscription plan
• Billing dates
• Transaction identifiers
• Limited payment information

We do not intend to store complete payment card numbers on our own systems when payment processing is handled by third-party payment providers. The payment processor’s own privacy policy and terms may also apply.

1.7 Technical and Usage Information

We may automatically collect information about how the Platform is accessed and used, including:

• IP address
• Browser type
• Device information
• Operating system
• Login times
• Authentication events
• Pages and features accessed
• Errors and diagnostic information
• Security events
• Approximate geographic information
• Cookies and similar technologies

This information helps us operate, secure, troubleshoot, and improve the Platform.

2. How We Use Information

We use information collected through the Platform for legitimate business purposes, including to:

• Create and manage user accounts
• Provide Platform functionality
• Process authorized integrations
• Retrieve and process authorized third-party data
• Provide analytics and reporting
• Generate forecasts and simulations
• Provide inventory and financial analysis
• Provide advertising analysis
• Process subscriptions and payments
• Provide customer support
• Authenticate users
• Protect accounts and systems
• Detect fraud and abuse
• Monitor and improve performance
• Develop new features
• Troubleshoot technical problems
• Maintain backups
• Comply with legal obligations
• Enforce our Terms of Service
• Protect the rights, property, and safety of our Company, Customers, and others

3. Customer Data

For purposes of this Privacy Policy, “Customer Data” means information provided, uploaded, generated, or authorized by a Customer for processing through the Platform.

Customers retain ownership of their Customer Data. We process Customer Data primarily to provide the services requested by the Customer. We do not use Customer Data to take ownership of a Customer’s underlying business information or intellectual property.

4. Aggregated and Anonymized Information

We may create aggregated, statistical, or anonymized information from information processed through the Platform. Where information is anonymized, we take reasonable measures designed to prevent it from being reasonably associated with an identifiable Customer or individual. Examples may include:

• Average inventory levels
• Average advertising metrics
• General profitability benchmarks
• Aggregate business trends
• Statistical industry comparisons
• Product-category trends
• Platform usage statistics
• Performance benchmarks

We may use aggregated and appropriately anonymized information to:

• Develop benchmarks
• Produce statistical reports
• Improve the Platform
• Develop new features
• Conduct research and analysis
• Develop analytical models
• Improve forecasting and simulations
• Develop machine-learning or statistical models
• Understand general market and customer trends

Aggregated or anonymized information will not intentionally be used to identify an individual Customer or disclose that Customer’s confidential business information.

5. Third-Party Services and Integrations

AmazeBase may integrate with third-party services, including marketplaces, advertising platforms, payment providers, hosting providers, analytics services, authentication services, and other business software.

When you connect a third-party service, information may be exchanged between that service and AmazeBase as necessary to provide the requested functionality. Your use of third-party services is also subject to the applicable third party’s terms and privacy policies. Third-party services may independently collect information from you according to their own policies. We do not control the privacy practices of third-party services.

6. Amazon Integration

AmazeBase may integrate with Amazon services using Amazon-authorized APIs and authentication mechanisms. When a Customer authorizes an Amazon connection, AmazeBase may receive information made available through the permissions granted by the Customer. The Platform may use Amazon-provided authorization credentials or tokens to maintain an authorized connection where permitted by Amazon.

Customers may disconnect an Amazon account from AmazeBase at any time, subject to the technical requirements of the applicable Amazon service. Disconnecting an integration may prevent AmazeBase from receiving additional information from that service, but may not automatically delete information previously processed through the Platform.

Information obtained through Amazon is handled in accordance with this Privacy Policy and applicable Amazon requirements.

7. Sharing of Information

We may disclose information in the following circumstances.

Service Providers

We may share information with trusted service providers that perform services on our behalf, such as:

• Cloud hosting
• Database infrastructure
• Payment processing
• Authentication
• Email delivery
• Security monitoring
• Analytics
• Customer support
• Backup and recovery
• Technical infrastructure

Service providers are permitted to process information only as necessary to provide services to us and are expected to maintain appropriate security measures.

Legal Requirements

We may disclose information where reasonably necessary to:

• Comply with applicable law
• Respond to lawful governmental requests
• Comply with court orders
• Protect our legal rights
• Investigate fraud or security incidents
• Enforce our Terms of Service
• Protect the safety of users or others

Business Transfers

If Silbros Trading LLC is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction, information may be transferred as part of that transaction, subject to applicable law.

8. Data Security

We take the security of Customer Data seriously. We use commercially reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure, or destruction. Depending on the type of information and applicable system, safeguards may include:

• Encryption of information in transit
• Encryption of sensitive information at rest
• Access controls
• Multi-factor authentication
• Authentication protections
• Role-based permissions
• Logging and monitoring
• Backup and recovery procedures
• Security updates
• Infrastructure security controls
• Limitation of access based on business need

No method of transmission or electronic storage can be guaranteed to be completely secure. Accordingly, while we take reasonable measures to protect information, we cannot guarantee absolute security.

9. Data Retention

We retain information for as long as reasonably necessary to:

• Provide the Platform
• Maintain Customer accounts
• Provide customer support
• Maintain security
• Prevent fraud and abuse
• Meet legal and regulatory obligations
• Resolve disputes
• Enforce agreements
• Maintain legitimate business records
• Maintain anonymized statistical information

When an account is deleted, we will take reasonable steps to delete or anonymize personal information associated with that account in accordance with our policies and applicable legal requirements. Certain information may remain in backups for a limited period before being overwritten or securely deleted.

Information that has been irreversibly anonymized may be retained indefinitely because it can no longer reasonably be associated with an identifiable individual or Customer.

10. Data Deletion

Customers may request deletion of their account and associated personal information. Authorized account administrators may also manage or request deletion of Customer Data and user information. Deletion requests may be subject to:

• Legal retention requirements
• Fraud prevention requirements
• Security requirements
• Dispute resolution
• Backup retention processes
• Information already irreversibly anonymized

Where applicable, we may retain limited information necessary to demonstrate compliance with legal obligations or protect our legitimate interests.

11. Data Export

Customers may export eligible Customer Data using functionality provided by the Platform or by contacting us. The availability and format of exports may depend on the type of information and the applicable Platform functionality. Information obtained from third-party services may also be subject to the limitations imposed by those services.

12. Cookies and Similar Technologies

AmazeBase may use cookies and similar technologies to:

• Maintain user sessions
• Authenticate users
• Remember preferences
• Protect accounts
• Understand Platform usage
• Diagnose technical problems
• Improve Platform performance

We may also use third-party services that employ cookies or similar technologies. Users may be able to control certain cookies through their browser settings. Disabling certain cookies may affect Platform functionality.

13. Communications

We may use contact information to communicate with Customers regarding:

• Account activity
• Security events
• Password or authentication issues
• Subscription status
• Service changes
• Technical issues
• Customer support
• Legal notices

Where permitted by law, we may also send information about new features, products, or services. Users may opt out of non-essential marketing communications while continuing to receive essential transactional and service communications.

14. Children’s Privacy

The Platform is intended for businesses and is not directed toward children. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

15. International Data Transfers

Silbros Trading LLC is based in the United States. Depending on the Customer’s location and the services used to operate the Platform, information may be processed or stored in the United States or other countries where our service providers operate.

Privacy and data protection laws may differ between jurisdictions. Where required by applicable law, we will implement appropriate safeguards for international transfers of personal information.

16. Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning your personal information. These may include the right to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion
• Request information about how personal information is used
• Request information about categories shared with third parties
• Obtain a copy of certain information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Appeal certain privacy decisions
• Opt out of certain forms of marketing

The availability of these rights depends on applicable law and your relationship with Silbros Trading LLC. To exercise a privacy right, contact us using the information provided below. We may need to verify your identity before fulfilling certain requests.

17. Business Customer Data

Many Customers of AmazeBase will use the Platform in connection with their businesses. When a Customer uploads or connects information relating to its own employees, customers, suppliers, contractors, or other individuals, the Customer is generally responsible for ensuring that it has the appropriate authority and legal basis to provide that information to AmazeBase.

Customers should not upload personal information that is unnecessary for the intended use of the Platform. Customers are responsible for complying with applicable privacy and data protection laws relating to information they provide to the Platform.

18. Third-Party Websites

The Platform may contain links to websites or services operated by third parties. We are not responsible for the privacy practices, content, or security of third-party websites. Users should review the privacy policies of those services before providing personal information.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we may provide notice through the Platform, by email, or by other reasonable means. The “Last Updated” date at the beginning of this Privacy Policy indicates when the policy was most recently revised.

Your continued use of the Platform after an updated Privacy Policy becomes effective constitutes acceptance of the updated policy to the extent permitted by law.

20. Contact Us

If you have questions about this Privacy Policy or want to exercise applicable privacy rights, contact us at: